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ProvideSupport: Live Chat for Website 4.2.6
Publisher's Description:ProvideSupport: Live Chat for Website - ProvideSupport is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based or Win32 operator client. No plug-ins or software installation required on customer's side. Fully customizable chat window to fit your website design. Large gallery of chat button images and chat invitations. Fully functional 10-day free trial.Latest Changes:file transfer, call distribution, visitor's geo locationUser License Agreement:Usage of Online Customer Support Chat Service offered by Provide Support, LLC is subject to the following Terms of Service: 1. Any company or person creating an account on the http://www.ProvideSupport.com web site and/or subscribing to this service fully agrees to abide by these Terms of Service. 2. We provide our services "AS-IS", in that we expressly disclaim all warranties or conditions of any kind for the services we provide, including both expressed as well as implied ones. Although we will make every effort to keep our service up and running, it may be unavailable at times. We do not warrant or ensure the continuous availability of our services. In no case will Provide Support, LLC be held liable for any direct, indirect, incidental or consequential loss to any company. Show Full LicenseUsage of Online Customer Support Chat Service offered by Provide Support, LLC is subject to the following Terms of Service: 1. Any company or person creating an account on the http://www.ProvideSupport.com web site and/or subscribing to this service fully agrees to abide by these Terms of Service. 2. We provide our services "AS-IS", in that we expressly disclaim all warranties or conditions of any kind for the services we provide, including both expressed as well as implied ones. Although we will make every effort to keep our service up and running, it may be unavailable at times. We do not warrant or ensure the continuous availability of our services. In no case will Provide Support, LLC be held liable for any direct, indirect, incidental or consequential loss to any company. 3. Provide Support, LLC is fully committed to maintaining the privacy of all our customers. Our service has support for industry-strength 128-bit SSL secure connection for all chat sessions. If the confidentiality of your chat sessions is important, this feature should be used. If you decide not to use the secure connection, your conversations may be unlawfully intercepted by third parties during transmission over the Internet. 4. To set up your account properly you may need to enter some personal information, such as names or email addresses. In no case we will disclose this information to third parties unless forced to do so by law. 5. You will receive a password and account designation upon completing the service's registration process. You are responsible for maintaining the confidentiality of the password and account. 6. No part of the Provide Support, LLC web site can be reproduced, stored or transmitted in any form without the prior written permission of Provide Support, LLC. You agree not to reproduce, duplicate, copy, sell, trade, or resell any portion of the service or access to the service, outside of your subscription. 7. You agree not to make custom changes or additions to the proprietary HTML code needed to use our service on your site. The code string must be inserted exactly as it appears on the set up page on the http://www.ProvideSupport.com web site, without changes. If you have a specific implementation need that may require modification of this code, you agree to contact us beforehand for technical support. 8. Provide Support Operator Console uses The Sentry Spelling-Checker Engine Copyright (C) 1994-2003 Wintertree Software Inc. The dictionaries distributed with the Provide Support Operator Console may only be used in conjunction with the Provide Support Operator Console application program. 9. We reserve the right to revise these Terms of Service at any time, without prior notice. The most recent version of these Terms of Service is always available at the http://www.ProvideSupport.com web site.
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